EXTRAVAGANZA ONLINE STORE
Email : [email protected]
Customer Service Hotline : +852 2735 8000
Service Hours :
Monday to Friday: 9:30-18:30
Saturday, Sunday & Public Holiday: OFF
ONLINE STORE PURCHASING PROCESS:
Welcome to the official Extravaganza Online Store. Please follow the steps below-
1. In order to place an order online, please register and become a member of the Extravaganza Online Store. This will help speed up the checkout process and allow you to keep track of your orders. To become a member, click the “Log In” icon on the top right corner of our homepage and follow the appropriate steps.
2. Please select the item(s) you would like to purchase from our product pages and click “Add To Cart”.
3. Once you have finished shopping, click the “Cart” icon on the top right to verify the item(s), make any changes to the item(s) or quantity, and start your payment process.
4. After you order is finalized and the payment process is completed, you will receive an Order Confirmation email at the email address you registered with. If you do not receive an Order Confirmation email within 24 hours after you submitted your order, please contact our online customer service representatives.In order to quickly locate your order, please provide your order number when speaking with a customer service representative.
Delivery costs are calculated upon checkout based on a flat rate per order regardless of quantity or weight of purchased items. We offer a flat shipping rate of HKD $30 for all domestic shipments in Hong Kong and HK$60 for all domestic shipments in Macau.
After settled the payment and we got the response from the Bank. The standard delivery timeframe for deliveries in Hong Kong is 5-8 business days after items have been shipped.
To review or check the status of your order, please click on “Track Order” in the members page. We ship primarily with SF Express delivery for all domestic orders. You will be able to track any shipments made within Hong Kong by clicking “Trace Shipment” or visiting http://www.sf-express.com and entering the shipment number provided.
The carrier that we recommend strives to provide quick and efficient delivery services to customers. Extravaganza has no control over the delivery time of the carrier and will not be legally responsible for any situation arise from the delivery process or standard of delivery.
Some products will be returned due to incorrect address, addresses of PO box or hotel, absence of recipient, refusal of tax payment/ identity verification/ delivery, customs issues, etc.
For all returned products due to the aforesaid causes, 50% of the total purchase amount will be charged as a compensation of delivery charge prepaid by EXTRAVAGANZA.
If necessary, (e.g wrong items you have been order.) Please contact our online customer service representatives via phone at +852 27358000 or email at [email protected] and provide the order number to us for any enquiries.
※ Cannot be restored after cancellation of order.
※ No cancellation is accepted once a purchase order is packaged.
RETURN, REFUND & EXCHANGE
Customers must check the product upon delivery. If find any problems about the product’s quality, we will accept the return of any unused and defective
merchandise with the original receipt within 3 days of the date you received the item. All returns must be in original packaging, with all original parts/items.
We do not accept the returns of used, washed, or incomplete merchandise with missing parts/items.
If necessary, you can return the product within 3 days after you sign off the delivery by sending an email to [email protected] along with a photo of the defective part of the product, tag on the package, order number and product code.
Any request of return or refund over 3 days will be declined.
We accept product return for the following situations:
1) Defective items
2) Extreme difference between the product and photo (details and lists of difference are required)
3) Mismatched delivery
Please contact our online customer service representatives via phone at +852 27358000 or email at [email protected] should you have any questions about the return process.
In addition, we currently do not accept partial order returns for an order with multiple items. If you wish to do so, please return all items and place a new order for the item(s) you need. If the item you need is out of stock or if the price has changed, the new order will be in accordance with the stock and price listed at that moment.
For payment(s) made with a credit card, the refund will be returned to the same credit card used for purchase. It is critical that you provide accurate information when checking out to ensure a smooth return process.
If it is less than 180 days from the date of purchase:
For any product defects besides natural wear and tear, improper use, or accidents, please bring the item, along with the original receipt, to any of our EXTRAVAGANZA retail locations. This type of repairs is free of charge.
For damages caused by natural wear and tear, improper use, or accidents, additional fees may apply even the product is still within the warranty period.
After 180 days from the date of purchase:
Please bring your item, along with the original receipt, to any EXTRAVAGANZA retail location. Additional fees will apply. Such fees will be quoted by the EXTRAVAGANZA repair center.
Terms & Conditions
1. In case of loss of the receipt, additional fees may apply even the product is still within the warranty period.
2. EXTRAVAGANZA reserves the right to return such product which does not enable to be repaired.
3. Please ensure that there is no personal belongings in the bag and all its accessories (e.g. hanging flashlights, keychains, baseboard, etc) are removed before dropping the bag to us.
4. The warranty policy does not apply to sale items , accessories such as wallet, coin case, key chain, and products with particular material.
5. In order to maintain the concept of each product, we do not accept repair requests that will alter the originality of the product.
6. EXTRAVAGANZA reserves the right to decline return, exchange, or repair service due to short supply of material, parts or accessories.
Sale items, wallets and small accessories are not included in the warranty.
This policy applies to products purchased in Hong Kong Only. If you have any questions, please email to customer services at [email protected].
MEMBER SHOPPING POINTS REWARD
Each point can be used as HK$1, up to 15% off of a single order amount.
※ Memeber can get 1 point for purchases over HK$25, and the part under HK$25 will not be counted.
※ Points are based on the " actual consumption amount " of a successful transaction order. This offer is not redeemable for coupons and other promotional offers.
※ The accumulation of points is mainly based on one member account, and the points of different member accounts cannot be transferred or combined for calculation.
※ Points will be credited to the account after 7 days from the day after the product received.
(for example: 1/1 for product received, and the effective date of points is 9/1).
※ Points are valid for one year.
※ The use of points for discount consumption is only applicable to the Veronica Cobson online store; details of the use of points are subject to the announcement on the website，Veronica Cobson reserves the right to change.