EXTRAVAGANZA ONLINE STORE

Customer Service Hotline : +852 2735 8000
Email : 
[email protected]

Service Hours : 
Monday to Friday: 9:30-18:30
Saturday, Sunday & Public Holiday: OFF


ONLINE STORE PURCHASING PROCESS:
Welcome to the official Extravaganza Online Store. Please follow the steps below-
1. In order to place an order online, please register and become a member of the Extravaganza Online Store. This will help speed up the checkout process
    and allow you to keep track of your orders. To become a member, click the “Log In” icon on the top right corner of our homepage and follow the appropriate
    steps.
2. Please select the item(s) you would like to purchase from our product pages and click “Add To Cart”.
3. Once you have finished shopping, click the “Cart” icon on the top right to verify the item(s), make any changes to the item(s) or quantity, and start your
    payment process.
4. After you order is finalized and the payment process is completed, you will receive an Order Confirmation email at the email address you registered with.
    If you do not receive an Order Confirmation email within 24 hours after you submitted your order, please contact our online customer service
    representatives.In order to quickly locate your order, please provide your order number when speaking with a customer service representative.

SHIPPING:
Delivery costs are calculated upon checkout based on a flat rate per order regardless of quantity or weight of purchased items.
We offer a flat shipping rate of HKD $30 for all domestic shipments in Hong Kong.
Except China, Macau, Taiwan and other overseas regions.

After settled the payment and we got the response from the Bank. The standard delivery timeframe for deliveries in Hong Kong is 5-8 business days after
items have been shipped.

We ship primarily with SF Express delivery for all domestic orders. You will be able to visit http://www.sf-express.com and enter the shipment number provided.

The carrier that we recommend strives to provide quick and efficient delivery services to customers. Extravaganza has no control over the delivery time of
the carrier and will not be legally responsible for any situation arise from the delivery process or standard of delivery.

RETURN, REFUND & EXCHANGE:
Customers must check the product upon delivery. If find any problems about the product’s quality, we will accept the return of any unused and defective
merchandise with the original receipt within 3 days of the date you received the item. All returns must be in original packaging, with all original parts/items.
We do not accept the returns of used, washed, or incomplete merchandise with missing parts/items.

If necessary, you can return the product within 3 days after you sign off the delivery by sending an email to [email protected] 
(Service hours: Monday to Friday: 9:30-18:30) along with a photo of the defective part of the product, tag on the package, order number and product code.
Any request of return or refund over 3 days will be declined.

We accept product return for the following situations:
1) Defective items
2) Extreme difference between the product and photo (details and lists of difference are required)
3) Mismatched delivery

Please contact our online customer service representatives via phone at +852 2735-8000 or email at [email protected] should you have any questions
about the return process.

In addition, we currently do not accept partial order returns for an order with multiple items. If you wish to do so, please return all items and place a new order
for the item(s) you need. If the item you need is out of stock or if the price has changed, the new order will be in accordance with the stock and price listed
at that moment.

For payment(s) made with a credit card, the refund will be returned to the same credit card used for purchase. It is critical that you provide accurate
information when checking out to ensure a smooth return process.